Roxie's Topics (FAQS)
[+] Where does Shamrock Farms milk come from?
Shamrock Farms’ herd of more than 10,000 traditional and organic cows is housed at our farm in Stanfield, Arizona – just 54 miles from our Phoenix dairy processing plant. These cows are milked twice daily, and our insulated trucks transport an average of 47,000 gallons of farm-fresh milk to our processing plant every day.
Shamrock Farms products hit store shelves quickly, typically within one to two days, making our dairy products truly farm-fresh.
[+] Where are Shamrock Farms processing plants located?
Shamrock Farms has a processing plant in Phoenix Arizona and recently broke ground on a second manufacturing facility in Virginia.
[+] What makes Shamrock Farms cows so special?
Our cows are special because they are family and we treat them with great attention and respect. The Shamrock Farms culture is built upon the idea that healthy, happy cows produce the best-tasting dairy. We believe it’s our responsibility to provide the best possible care for our herd and do such through our state-of-the art facilities and well-trained staff that ensures the cows receive nutritious diets, healthy living conditions, good medical care and are never treated with the growth hormone rBST. For more information, click here.
[+] Are Shamrock Farms products hormone-free?
It is impossible for any milk product to be hormone-free. All cows naturally produce a hormone called BST. So if you are asking if Shamrock Farms uses artificial growth hormones or rBST on our herd of 10,000 cows, we don’t. In fact, we pledge not to treat our cows with the growth hormone rBST. Never have. Never will.
[+] Is Shamrock Farms milk homogenized and why isn’t it stated on packaging?
Yes, all of Shamrock Farms products are homogenized except for our heavy cream. Homogenization breaks down and blends milk and cream to give one uniform product. Non-homogenized products experience a separation of the cream, resulting in “cream on the top.” Heavy cream does not go through the homogenization process because the only ingredient in heavy cream is cream (nothing needs to be blended).
Because homogenization is standard practice in the U.S. and labeling products as homogenized is not required by law, we choose to dedicate labeling space to communicate other important product attributes such as our milk being free of the growth hormone rBST.
[+] How long do Shamrock Farms products last after the expiration date?
We guarantee the freshness of our dairy for a full seven days past the code date on the package when stored under proper conditions (approximately 38 degrees Fahrenheit). Once a dairy product has been opened, however, we recommend that it is fully enjoyed within seven days of opening and regardless of code date.
[+] How can milk have an extended expiration date of up to 90 days?
Shamrock Farms uses a process called ultra-pasteurization – or extended shelf life (ESL) – to produce our single-serve milks and Half & Half (32 oz. size and smaller). This simply means the milk is heated to 285º F for four seconds, as opposed to traditional pasteurization, where the milk is heated to at least 170º F for a minimum of 20 seconds.
As a result of this process and our airtight safety seal, our milk stays fresh on the shelves for much longer. And this ESL process has no effect on its taste or contents. In fact, the only thing we add in some of our milks are the vitamin fortifications you read on the label.
Remember, as with all of our farm-fresh dairy products, once you remove the freshness seal, we recommend you enjoy our milk within seven days.
[+] Can I freeze any Shamrock Farms products?
For both safety and quality reasons, we do not recommend freezing any of our products (except for our premium ice creams and frozen novelties, of course). Our packaging is not suited for freezing, and we cannot guarantee that the product will remain at our standard of quality after freezing. The process of freezing, as well as keeping the product after its expiration date, might cause the texture, composition or taste of the product to change.
[+] Does Shamrock Farms offer milk fortified with extra calcium?
Yes. We offer Shamrock Farms Calcium Plus milk - a line of farm-fresh, great-tasting calcium fortified milk that provides 100% more calcium per 8-oz serving than regular milk to make it easy for families to get the calcium they need. And, Calcium Plus is offered in the innovative Smart Fit Bottle, a 96-oz value size that’s easy to carry, pour and store.
Shamrock Farms also offers Fat Free Plus mmmmilk – milk fortified with extra calcium and available in 12- and 32-oz sizes.
[+] Is Shamrock Farms flavored mmmmilk HFCS-free?
Yes! In response to consumer wants and needs, Shamrock Farms recently converted its flavored mmmmilk line – including sizes 8-32 fl.oz. – to be formulated without the use of high fructose corn syrup (HFCS).
All Shamrock Farms flavored mmmmilk is now formulated without the use of HFCS, and still delivers all the flavor, freshness, nutritional benefits and value our milk is known for.
Look for a new graphic call-out on packaging announcing this exciting news!
[+] Are Shamrock Farms products gluten free?
Shamrock Farms farm-fresh dairy products are gluten free, with the exception of some ice cream varieties only available at restaurants.
[+] Are Shamrock Farms products Kosher?
All Shamrock Farms products are Kosher. For information on our products, please go to our Products Section.
[+] Why can’t I find Shamrock Farms sour cream and/or cottage cheese?
Our packaging has changed, so it’s possible you missed us at the shelf. Shamrock Farms sour cream and cottage cheese packaging has a fresh new look with colorful graphics featuring Shamrock Farms’ spokescow Roxie. The shorter, wider container delivers the exact same amount of farm-fresh goodness as before, but in a brightly colored package preferred by today’s consumers. It’s the latest real, fresh, idea from Shamrock Farms.
[+] Does Shamrock Farms have organic products?
Yes, Shamrock Farms organic milk and organic sour cream. Our organic product line comes from our very own organic herd right at our farm. We’re the first and only dairy in Arizona to be offering organic milk, which is USDA-certified and made using the traditional pasteurization method.
For more information on our organic products and what makes our cows so organic, click here.
[+] Where can I buy Shamrock Farms products?
Our products are available nationwide. Click here to find which stores sell delicious Shamrock Farms dairy products in your area. If you do not see your local grocery or convenience store included, place product requests with store managers.
[+] Why can’t I find Shamrock Farms Dulce de Leche on-the-go milk?
As part of our commitment to constantly bring fresh ideas to the dairy case, the time has come to discontinue the production of Dulce de Leche and make room for new products currently being considered. Dulce de Leche could make a reappearance at a later date as a limited edition flavor.
[+] Why can’t I find Shamrock Farms half-gallon milk?
Most retailers have limited shelf space available, making it impossible to both introduce Shamrock Farms Calcium Plus milk and continue offering half-gallons. Wherever possible, we’ve maintained our half-gallon offerings, including at Sprouts, Sunflower and IGA retail locations.
[+] Why can't I find chocolate Calcium Plus milk anymore?
Due to consumer demand, we’re introducing a lowfat white Calcium Plus milk variety and phasing out our lowfat chocolate. We’re letting inventory run out naturally, and you should begin seeing lowfat white Calcium Plus milk around Sept. 15, 2013.
Gotta have chocolate? We remind you that milk is nature’s wellness beverage and Shamrock Farms entire milk lineup – white and flavored – delivers nine essential nutrients including high quality protein, calcium and vitamin D. Shamrock Farms offers many chocolate options to suit your lifestyle!
If you have any questions, please contact firstname.lastname@example.org or 1.888.Hi.ROXIE.
[+] If I have a Shamrock Farms milk crate can I return it?
Shamrock Farms loses almost half our milk crates every year so we ask that people return these if they find them. You may return any milk crates by calling us at 1-888-HIROXIE.
[+] Does Shamrock Farms offer tours?
Our farm tour is not just a tour. It’s an adventure. It is an entertaining, educational experience where families and students meet the 10,000 cows who make our dairy so special. We have special field trip tours, public tours and even special events and parties. Call now to book your field trip, family tour, birthday party or corporate event at (602) 477-2462. For more information, go to our Farm Tour Section.
[+] Is it OK for me to consume beverages out of Shamrock Farms’ plastic packaging?
Product safety and quality are our top priorities. As such, Shamrock Farms uses the safest plastic options available for its packaging, including HDPE (No. 2) for bottles and PP (No. 5) plastic for tub containers. Neither of these types of plastic has been indicated as leaching harmful chemicals or hormones such as BPA.
[+] Are Shamrock Farms’ containers recyclable?
Shamrock Farms’ paperboard and gallon-milk containers are 100 percent recyclable. Also, we use only 100 percent recyclable HDPE for our extended shelf life plastic packaging. Both HDPE and PP plastic packaging are more easily recycled than other varieties, although these plastics are not recyclable in all states.
For more information on our Sustainability Efforts, click here.